Shipping Policy

Shipping Destinations

We proudly offer worldwide shipping to customers in most countries and regions.

If your shipping destination is temporarily unavailable due to carrier restrictions or local regulations, we will contact you as soon as possible after your order is placed to discuss alternative solutions or arrange a full refund.

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Order Processing

All orders are shipped from our fulfillment center in China.

Orders are typically processed within 3–7 business days after payment has been successfully confirmed.

Please note:

• Orders are processed on business days only.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Some handcrafted or specially prepared products may require additional processing time.

During peak shopping seasons, including Lunar New Year, Christmas, Black Friday, Singles' Day (11.11), and other major holidays, processing times may be slightly longer. We appreciate your patience and understanding.

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Shipping Methods

To ensure reliable delivery, we select the most suitable shipping carrier based on your order, destination, and product type.

Shipping services may include:

• EMS International Express
• SF Express International (available for selected countries and non-liquid products)
• Other trusted international shipping partners

The shipping carrier for each order will be determined by us to provide the safest and most efficient delivery experience.

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Estimated Delivery Time

Delivery times vary depending on your destination.

Estimated transit times are as follows:

Please note that these estimates do not include delays caused by customs clearance, weather conditions, flight schedules, local courier operations, or other circumstances beyond our control.

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Shipping Fees

As we ship internationally, shipping costs vary depending on the destination, package weight, and selected shipping method.

Shipping fees are automatically calculated at checkout and displayed before payment is completed.

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Customs, Duties & Taxes

International orders may be subject to customs duties, VAT, GST, import taxes, or other fees imposed by your local customs authority.

These charges are determined by the destination country's regulations and are the responsibility of the recipient.

Unfortunately, we are unable to estimate or collect these fees in advance.

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Order Tracking

Once your order has been shipped, tracking information will be provided whenever available.

Please note that tracking updates may be delayed in some countries or regions depending on the local courier's system.

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Shipping Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

• Customs inspections or clearance procedures
• Flight schedule changes
• Severe weather conditions
• Local courier delays
• Peak shopping seasons or public holidays
• Other unforeseen events

If your shipment is delayed, we will gladly assist you in tracking your order. However, we cannot guarantee specific delivery dates.

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Shipping Address

Please carefully review your shipping address, recipient's name, and contact information before completing your order.

If an incorrect or incomplete address results in a failed delivery, returned package, or additional shipping charges, any related costs may be the responsibility of the customer.

If your order has not yet been shipped, please contact us as soon as possible and we will do our best to help update your shipping information.

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Lost or Damaged Packages

If your order arrives damaged, incomplete, or does not match your purchase, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please provide:

• Your order number
• Photos of the item(s)
• Photos of the package (if applicable)
• A brief description of the issue

After reviewing the information, we will work with you to find an appropriate solution.

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Contact Us

If you have any questions about shipping or delivery, our support team is always happy to help.

Email：jianchouculture@gmail.com
WhatsApp：+852 51097695
Phone：+852 51097698        +86 18125980876
WeChat：Tarot_gugu

Please feel free to contact us at any time, and we'll get back to you as soon as possible.