退款政策

Return & Refund Policy

We want every customer to enjoy a positive shopping experience with us.

If you experience any issues with your order, please don't hesitate to contact us. Our team will do our best to assist you.

As some of our products are handcrafted, personalized, or specially prepared, different return conditions may apply. Please review the product description carefully before making your purchase.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Remain unopened in its original packaging.
  • Include all original tags, accessories, and complimentary items.
  • Be in a condition suitable for resale.

Unfortunately, we may be unable to accept returns that do not meet these requirements or are submitted after the return period.

Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Opened, used, or damaged items that are no longer in resalable condition.
  • Personalized, customized, or made-to-order products.
  • Spiritual products that have undergone personalized preparation, blessings, or ritual-related services.
  • Completed tarot readings, Feng Shui consultations, or other consultation services.
  • Digital products, downloadable files, or other delivered digital content.
  • Products damaged due to improper use, mishandling, or missing parts.

If you receive an incorrect item, a defective product, or an item damaged during shipping, please contact us and we'll be happy to help.

Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged during shipping,
  • Defective,
  • Or different from what you ordered,

please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the item(s)
  • Photos of the packaging (if applicable)
  • A brief description of the issue

Once reviewed, we will determine the most appropriate solution, which may include a replacement, refund, or other resolution.

Return Shipping

If you are returning an item due to personal preference or other non-quality-related reasons:

  • Return shipping costs are the customer's responsibility.
  • Original shipping charges are generally non-refundable.

If the return is the result of our error, such as receiving the wrong item, a defective product, or shipping damage, we will take responsibility for resolving the issue.

Refused or Unclaimed Shipments

If a shipped package is refused, unclaimed, or returned due to reasons not caused by us, any additional costs incurred may be deducted from your refund, including but not limited to:

  • International return shipping fees
  • Customs duties or import-related charges
  • Storage fees or other logistics costs (if applicable)

If the package cannot be returned to us or has been disposed of by customs or the shipping carrier, the order may not be eligible for a refund.

Refund Process

Once we receive and inspect your returned item(s), we will notify you of the outcome.

If your return is approved:

  • Refunds will be processed within 5–10 business days.
  • Refunds will be issued to your original payment method.

Please note that the time it takes for the refund to appear in your account depends on your bank, credit card issuer, or payment provider.

Order Cancellations

Orders may be canceled before they enter processing or shipping.

Once an order has:

  • Entered preparation,
  • Begun production,
  • Or been shipped,

it may no longer be eligible for cancellation.

For personalized or specially prepared products, cancellation requests will be reviewed on a case-by-case basis.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please submit an eligible return request and place a new order after your refund has been processed.

Personalized & Spiritual Products

Some of our products are designed to support modern spiritual lifestyles, mindfulness, personal rituals, and self-reflection.

Because every individual's beliefs, experiences, and personal practices are unique, your experience with our products may differ from someone else's.

For this reason:

  • Personal experiences,
  • Subjective expectations,
  • Or perceived results,

are not considered valid reasons for a return or refund.

Our products and services are not intended to diagnose, treat, cure, or prevent any medical condition, nor are they a substitute for medical, psychological, legal, financial, or other professional advice.

Contact Us

If you have any questions about returns, refunds, or your order, please feel free to contact us. Our support team is always happy to assist you.

Email：jianchouculture@gmail.com
WhatsApp：+852 51097695
Phone：+852 51097698  +86 18125980876
WeChat：Tarot_gugu